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Tired of Frustrating Your Customers?
We help mid-market organizations better connect with their customers resulting in higher revenues and profits.
Where We Focus
People & the Organizational Structure are the Lifeblood of Any Service Organization See Details
Develop Future State Processes & Operational Metrics See Details
Technology Roadmaps, Selection, Implementation & Managed Services See Details
We are Salesforce Experts - 300+ Salesforce Projects Successfully Completed
People Come First
Jolt Consulting Group forges partnerships with our clients that have a lasting impact.
Field Service Technicians
A sampling of our valued clients
We deliver sales and service management outcomes that increase revenue, profit and improve customer retention.
As thought leaders in our industry, we routinely publish thought-provoking, action-oriented content.
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”, Richard Branson Working smarter, not harder, is a mantra to live by for any employee trying to lessen stress, accomplish tasks and improve performance. However, this same idea should apply... Read More
Self-service is defined as the use of technology tools, which empower customers to address their own needs and help themselves, without interacting with a live agent. These tools are two-way communication-focused, enabling such things as website interactions with FAQs and knowledge bases, chats with chatbots and/or live agents, verbal... Read More
By: Ivan Moore
| February 26, 2019 | Industry Trends
Leveraging Omni-channel Optimization of the customer experience carries with it a plethora of opportunities and challenges for an organization. One challenge is managing omni-channel communication with customers which savvy service organizations leverage to manage customer conversations to reduce friction for their customers and outpace their competition. In fact, 51... Read More
By: Ivan Moore
| January 15, 2019 | Industry Trends
Once a product is sold and installed at a customer location, the equipment manufacturer often has limited visibility into the condition of their product at their customer’s facility. So, how does a manufacturing company provide added value for those products that are out of sight? That’s a challenge Capital Equipment... Read More
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