Founder & CEO
Jeff Oskin is the President of Jolt Consulting Group LLC. He is an expert understanding business visions and translating those visions into concrete action plans that organizations can execute. He has proven countless times throughout his 20+ year career an ability to be a savvy executive who understands the nuances of optimizing business operations, managing change, acquiring technology and managing large-scale programs/projects. Prior to founding Jolt Consulting Group, Jeff was the President of ViryaNet, Ltd., a software provider specializing in products for the field service industry. During his tenure, he worked closely with other key executives while managing all aspects of sales, marketing, product management/development, and operations that led to the successful turnaround of ViryaNet from an operation losing $6.1M in 2005 to achieving a net profit of $668k in 2010 while growing sales.
Additionally, Jeff was the former Director of Global Service Operations for Teradyne, a $1.0B+ provider of semiconductor capital equipment. The unique combination of hands-on service management experience coupled with years of software industry experience enables Jeff to rapidly translate operational objectives into technology solutions.
Jeff has his BS in Engineering from Rensselaer Polytechnic Institute and his MBA from Boston University. He is a sports fanatic – especially football and hockey, loves the outdoors and enjoys spending time with his wife and 3 children.
Founder & CEO
“My role at Jolt is to humbly lead a team of very talented and dedicated individuals that put the interests of our clients above all else. I’m proud of the work we’ve accomplished since our inception and am looking forward to continuing to grow the company and surround ourselves with field service experts.”
Chief Operating Officer
Ivan joined Jolt in 2013 and as Chief Operating Officer, is responsible for sales, operations, delivery, administration and managing the strategic partnerships of the company.
Ivan has worked with service organizations across industry verticals in a variety of engagements to improve their operations such as assessments of their service delivery, optimization of business processes, and deployment of enabling technologies. Recent engagements include leading a service technology selection process for a large national HVAC company and an assessment of service delivery, process and technology for global laser cutting machine tool manufacturing company.
Ivan started in the service industry in the 1990s while at Albany International. As a Product Manager for the company, he had sales and service responsibility in North America and Japan and was often in the field performing service at customer locations.
Ivan received his B.S. and MBA from Rensselaer Polytechnic Institute.
When not working, Ivan enjoys spending time with his wife Marna and their two boys, Andrew and Carter.
Chief Operating Officer
“Our team’s service domain expertise is very unique and allows Jolt to deliver great value to our clients.”
Before joining the team in 2013, Debbie worked as a manager at Cengage Learning. There she implemented archiving technology and new processes with the purpose of re-using and re-purposing digitized assets. She moved on to become a General Manager at the MASIE Center. There, she managed resources for API development between Salesforce.com CRM and Joomla websites. She also provided project management for social network communities, website development, IT infrastructure, and conferences of 1,600-2,000 attendees. At Jolt, Debbie provides implementation and project management support for our clients. She works hard to ask the hard questions that need to be answered.
|Certified Salesforce Administrator||ServiceMax Certified Consultant||Salesforce Service Cloud|
“I have always felt service is such an important statement for any organization. I am thrilled to be working with people who share my commitment to service and helping companies improve their service, and therefore their relationship, with their customers.”
Scott began his career as an Implementation Consultant with Stream Global Services, where he worked as a Salesforce Customer Support Representative passing all necessary certifications within three months. At Stream Global Services, Scott continued increasing support responsibilities with Salesforce enterprise customers working on the Technical II Support Team. At Payment Alliance International, Scott was the Salesforce System Administrator responsible for their Salesforce design, architecture, data management, technical support and business analyst activities. At Jolt, Scott works with clients to implement enabling technologies such as Salesforce, ServiceMax, Jitterbit and Tableau.
When Scott isn’t doing incredible work for Jolt’s clients, he enjoys the great outdoors of Upstate New York with his family. He is also an avid hockey fan and ping pong player.
|ServiceMax Certified||Salesforce Admin (201)||Salesforce Advanced Admin (211)|
|Salesforce Developer (401)||Salesforce Platform App Builder||Salesforce Service Cloud|
|Salesforce Certified Field Service Lightning Consultant - Beta (W117)|
“I am proud to work at Jolt because our organization puts our customers first. It isn’t about us making a profit as much as it is about helping customers make the right decision for their organization to streamline their processes. As a Jolt Implementation Specialist, I feel very comfortable about how customers can come to us looking for advice or assistance in making big business decisions on CRMs or ERPs to manage their business, and we will make sure that we select the perfect fit for their company with an objective point of view.”
Director of Managed Services
Julie Moffitt officially joined Jolt Consulting Group in 2014. She has been in project management for over 15 years with previous experience in IT, healthcare, insurance, telecommunication, finance, and field service management. Most recently, Julie led a 25 month long complex, enterprise-wide wide software implementation for the Center for Disability Services.
For Julie, work that challenges her and keeps her on her toes is the most enjoyable. The most important characteristics any service consultant should possess? Julie says great listening and communication skills help service consultants the most. Further, she acknowledges that “you learn something new from all projects. Business needs change and technology evolves. You have to build a solid knowledge base and keep expanding it to be successful.”
When she isn’t working, Julie enjoys traveling, sports, and spending time with her family. Her fondest memories include becoming a mother and scuba diving in The Blue Hole, a large sinkhole in Belize that features clear water and diverse fish species. Julie cannot wait to continue exploring. There are several places around the world she hasn’t had a chance to adventure to and it is her goal to reach those places.
|Certified SCRUM Master (CRM)|
|GE Centricity Practice Solution||IFS||CGI|
Director of Managed Services
“Working for Jolt has been the best career decision for me. It’s such a dynamic company that truly values its employees and strives to go above and beyond for its clients. It’s a very close group of employees who have created a great workplace culture.”
John has 40 years of experience in manufacturing operations and information systems with a focus on global implementations of ERP, planning and scheduling and process control systems. This includes experience managing operations with P&L responsibility, designing and implementing small and large scale systems with companies based in Europe, Asia-Pacific and the Americas, including Canada and the U.S. John has directed and managed global IT teams for international companies with staff in the Americas, Europe and Asia-Pacific with a focus on reducing costs, improving service levels and supporting sales growth. John has led due-diligence efforts for global Merger & Acquisition teams focused on identifying opportunities for leveraging IT systems and improving business operations.
John and his wife live in Pittsburgh with grown children in Columbus, New York and Boston. He enjoys boating, scuba diving and other water based activities as well as restoring antique automobiles. John has a BA in Mechanical Engineering from the University of Pittsburgh with advanced studies in finance, operations management and information systems.
|ServiceMax||IFS||ERP, factory and field control systems|
“Half the benefit of implementing new, or improved information systems can be achieved during the analysis and planning phases as companies learn more about how their companies actually function at a detailed level and as they identify ways to improve basic operations. Getting the basics “right” is typically a predecessor to layering-in more sophisticated changes and improvements.”