Jeffrey Oskin

Founder & CEO

Jeff Oskin is the President of Jolt Consulting Group LLC. He is an expert understanding business visions and translating those visions into concrete action plans that organizations can execute. He has proven countless times throughout his 20+ year career an ability to be a savvy executive who understands the nuances of optimizing business operations, managing change, acquiring technology and managing large-scale programs/projects. Prior to founding Jolt Consulting Group, Jeff was the President of ViryaNet, Ltd., a software provider specializing in products for the field service industry. During his tenure, he worked closely with other key executives while managing all aspects of sales, marketing, product management/development, and operations that led to the successful turnaround of ViryaNet from an operation losing $6.1M in 2005 to achieving a net profit of $668k in 2010 while growing sales.

Additionally, Jeff was the former Director of Global Service Operations for Teradyne, a $1.0B+ provider of semiconductor capital equipment. The unique combination of hands-on service management experience coupled with years of software industry experience enables Jeff to rapidly translate operational objectives into technology solutions.

Jeff has his BS in Engineering from Rensselaer Polytechnic Institute and his MBA from Boston University. He is a sports fanatic – especially football and hockey, loves the outdoors and enjoys spending time with his wife and 3 children.

Technology Experience

ClicksoftwarePTCViryaNet (Verisae)
ServiceCEOCGIVentyx
IFSAsteaService Titan
dESCOServicePowerServiceMax
OracleInforSAP
FieldOneSalesforceGEFFA

Jeffrey Oskin

Founder & CEO

“My role at Jolt is to humbly lead a team of very talented and dedicated individuals that put the interests of our clients above all else. I’m proud of the work we’ve accomplished since our inception and am looking forward to continuing to grow the company and surround ourselves with field service experts.”

Ivan Moore

Chief Operating Officer

Ivan joined Jolt in 2013 and as Chief Operating Officer, is responsible for sales, operations, delivery, administration and managing the strategic partnerships of the company.

Ivan has worked with service organizations across industry verticals in a variety of engagements to improve their operations such as assessments of their service delivery, optimization of business processes, and deployment of enabling technologies. Recent engagements include leading a service technology selection process for a large national HVAC company and an assessment of service delivery, process and technology for global laser cutting machine tool manufacturing company.

Ivan started in the service industry in the 1990s while at Albany International. As a Product Manager for the company, he had sales and service responsibility in North America and Japan and was often in the field performing service at customer locations.

Ivan received his B.S. and MBA from Rensselaer Polytechnic Institute.

When not working, Ivan enjoys spending time with his wife Marna and their two boys, Andrew and Carter.

Technology Experience

AsteaIFSServiceMax
SalesforceFieldOneClickSoftware
Verisae

Ivan Moore

Chief Operating Officer

“Our team’s service domain expertise is very unique and allows Jolt to deliver great value to our clients.”

Julie Moffitt

Vice President of Project Delivery

Julie Moffitt officially joined Jolt Consulting Group in 2014. She has been in project management for over 15 years with previous experience in IT, healthcare, insurance, telecommunication, finance, and field service management.  Most recently, Julie led a 25 month long complex, enterprise-wide wide software implementation for the Center for Disability Services.

For Julie, work that challenges her and keeps her on her toes is the most enjoyable. The most important characteristics any service consultant should possess? Julie says great listening and communication skills help service consultants the most. Further, she acknowledges that “you learn something new from all projects. Business needs change and technology evolves. You have to build a solid knowledge base and keep expanding it to be successful.”

When she isn’t working, Julie enjoys traveling, sports, and spending time with her family. Her fondest memories include becoming a mother and scuba diving in The Blue Hole, a large sinkhole in Belize that features clear water and diverse fish species. Julie cannot wait to continue exploring. There are several places around the world she hasn’t had a chance to adventure to and it is her goal to reach those places.

Certifications

Certified SCRUM Master (CRM)

Technology Experience

Edit
GE Centricity Practice Solution IFS CGI

Julie Moffitt

Vice President of Project Delivery

“Working for Jolt has been the best career decision for me. It’s such a dynamic company that truly values its employees and strives to go above and beyond for its clients. It’s a very close group of employees who have created a great workplace culture.”

Michael Israel

Vice President & Principal Consultant

Michael Israel has more than 40 years of direct, relevant experience in Field Service, including 20 years in customer support and field service operations, and 20 years in business development, marketing, sales, and professional services consulting for Field Service software solutions. Michael has also served as a Field Service analyst for prominent business analyst firms.

Michael started his career as a night dispatcher and parts room clerk for IBM while he was attending the University of Colorado in Denver. He spent a dozen years with IBM’s Field Engineering division, eventually becoming the operations manager for the Pacific Northwest region, and the manager of IBM’s Northwest region parts distribution center in Seattle, WA. He then returned to Denver and spent five years as the national and international field service operations director for a CAD/CAM hardware and software firm.

 

Michael was then enticed to join the emerging Field Service software industry; and he has worked in that industry for more than 20 years, holding positions as director and vice president for preeminent software companies, including Vantive, Oracle, and SAP. Michael also has significant experience as a Field Service business analyst, with tenures at The Aberdeen Group and The Technology Services Industry Association (TSIA).

 

Michael has spent the last six years as a vice president and principal consultant at Jolt Consulting Group.

Certifications

Change ManagementPMP

Technology Experience

IFSSAPOracle
Astea

Michael Israel

Vice President & Principal Consultant

“It’s a great pleasure to work with Jeff and the rest of the talented Jolt team. I’ve been affiliated with Jolt for several years now, and I’ve always found my work interesting, challenging, rewarding, and I nearly always learn something new and worthwhile from our clients. I’m confident our customers have benefited greatly from our services too, and I look forward to working with our team to add value for many more customers going forward.”

Debbie Berry

Implementation Specialist

Before joining the team in 2013, Debbie worked as a manager at Cengage Learning. There she implemented archiving technology and new processes with the purpose of re-using and re-purposing digitized assets. She moved on to become a General Manager at the MASIE Center. There, she managed resources for API development between Salesforce.com CRM and Joomla websites. She also provided project management for social network communities, website development, IT infrastructure, and conferences of 1,600-2,000 attendees. At Jolt, Debbie provides implementation and project management support for our clients. She works hard to ask the hard questions that need to be answered.

Certifications

Certified Salesforce AdministratorServiceMax Certified ConsultantSalesforce Service Cloud

Technology Experience

SalesforceServiceMaxIFS
XML

Debbie Berry

Implementation Specialist

“I have always felt service is such an important statement for any organization. I am thrilled to be working with people who share my commitment to service and helping companies improve their service, and therefore their relationship, with their customers.”