by Ivan Moore | Nov 7, 2017 | Industry Trends, News, Resources
As originally published in Field Technologies Online. The definition of a salesperson is “an individual who sells goods and services to another entity.” This sounds simplistic enough, but when applying this responsibility to your field technicians, there’s much to...
by Ivan Moore | Oct 17, 2017 | Industry Trends, News, Resources
Service Delivery and Impact to the Customer Experience Saratoga Springs, NY (October 18, 2017) – Jolt Consulting Group, a leading provider of transformational business and technology services for organizations in the service management ecosystem announced today the...
by Ivan Moore | Oct 17, 2017 | Industry Trends, News, Resources, Technology Solutions
Gosiger’s Field Service Overhaul Jolt Consulting Group client Gosiger is featured as Field Technologies Online’s October 2017 cover story where Roger O’Connor, VP of Product Support, discusses Gosiger’s service transformation journey. The...
by Ivan Moore | Oct 17, 2017 | Resources, White Papers
Service Delivery and Impact to the Customer Experience It’s imperative for service firms to consistently deliver “Service Excellence” to create a differentiated Customer Experience (“CX”) that will, in turn, retain customers, obtain positive referrals,...
by Ivan Moore | Oct 4, 2017 | Industry Trends, News, Resources, Technology Solutions
A Firsthand Opinion on the Value of Consultants Some companies are apprehensive to utilize external consultants. Field Technologies Online recently interviewed Roger O’Connor, VP of product support at Gosiger, for a cover story on Gosiger’s rollout of a new...
