by Ivan Moore | Oct 17, 2017 | Resources, White Papers
Service Delivery and Impact to the Customer Experience It’s imperative for service firms to consistently deliver “Service Excellence” to create a differentiated Customer Experience (“CX”) that will, in turn, retain customers, obtain positive referrals,...
by Ivan Moore | Oct 4, 2017 | Industry Trends, News, Resources, Technology Solutions
A Firsthand Opinion on the Value of Consultants Some companies are apprehensive to utilize external consultants. Field Technologies Online recently interviewed Roger O’Connor, VP of product support at Gosiger, for a cover story on Gosiger’s rollout of a new...
by Ivan Moore | Sep 6, 2017 | Industry Trends, Resources, Technology Solutions
This is the second of a two-part blog series describing Jolt Consulting Group’s “Service Excellence CurveSM” and how companies can achieve best-in-class service. Click here to read the first in this blog series. For an assessment of where your company stands, contact...
by Ivan Moore | Aug 17, 2017 | Industry Trends, Resources, Technology Solutions
This is the first of a two-part blog series describing Jolt Consulting Group’s Service Excellence CurveSM and how companies can achieve best-in-class service. Stay tuned for the second and final blog in this series where we describe the final two Service Excellence...
by Ivan Moore | Jul 26, 2017 | Industry Trends, Resources, Technology Solutions
Field Service Management Software Basics: Benefits, Choices, and Industry Drivers In the field service business, it’s critical to offer excellent customer service while operating efficiently to create customer loyalty and increase profitability. There’s a direct...
