by Ivan Moore | Jan 4, 2018 | Industry Trends, News, Resources
As the calendar flipped to January leaving 2017 behind, what is your 2018 strategy, how will you take goals and turn them into a reality and where to begin? It’s easy to get bogged down with a lengthy “to do” list, so let’s focus on prioritizing the objectives that...
by Ivan Moore | Dec 12, 2017 | Industry Trends, News, Resources
As a service business owner or operator, you’re juggling many variables daily. Fundamentally, you must focus on serving your customers with excellence, and one way to accomplish this is to recruit the best staff in the industry. However, there is one challenge....
by Ivan Moore | Nov 16, 2017 | Industry Trends, News, Resources
Business owners and executives in the service industry, like any industry, are always looking ahead to the “next generation” of how to elevate customer service to drive more business and increase profit. It’s a challenge for any industry to remain up-to-date with...
by Ivan Moore | Nov 7, 2017 | Industry Trends, News, Resources
As originally published in Field Technologies Online. The definition of a salesperson is “an individual who sells goods and services to another entity.” This sounds simplistic enough, but when applying this responsibility to your field technicians, there’s much to...
by Ivan Moore | Oct 17, 2017 | Industry Trends, News, Resources
Service Delivery and Impact to the Customer Experience Saratoga Springs, NY (October 18, 2017) – Jolt Consulting Group, a leading provider of transformational business and technology services for organizations in the service management ecosystem announced today the...
