by Ivan Moore | Aug 17, 2017 | Industry Trends, Resources, Technology Solutions
This is the first of a two-part blog series describing Jolt Consulting Group’s Service Excellence CurveSM and how companies can achieve best-in-class service. Stay tuned for the second and final blog in this series where we describe the final two Service Excellence...
by Ivan Moore | Jul 26, 2017 | Industry Trends, Resources, Technology Solutions
Field Service Management Software Basics: Benefits, Choices, and Industry Drivers In the field service business, it’s critical to offer excellent customer service while operating efficiently to create customer loyalty and increase profitability. There’s a direct...
by Ivan Moore | Jul 19, 2017 | News, Resources
IoT: Benefits, Challenges, and Solutions for the Field Service Industry Saratoga Springs, NY (July 20, 2017) –Jolt Consulting Group, a leading provider of transformational business and technology services for organizations in the service management ecosystem announced...
by Ivan Moore | Jul 19, 2017 | Resources, White Papers
IoT: Benefits, Challenges and Solutions for the Field Service Industry The internet of things (“IoT”) and field service have always been viewed as a dream match. The promise of IoT, to remotely monitor activities and proactively dispatch a technician,...
by Ivan Moore | May 31, 2017 | Industry Trends, Resources
People fear and resist change. No matter how much we prepare ourselves or our employees for necessary upgrades, realignments and strategy shifts that occur in the service business, innately, employees will buck the system because we, as humans, are creatures of habit....
