Reflecting on Your Service Organization – 2015

‘Tis the season – With the new year upon us, many service organizations are taking stock of their past year and looking ahead. In this post, we will explore the business objectives service organizations should reflect upon. Meeting the Metrics When reflecting on your...
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Design an Effective Training Program: Evaluate

Too often we hear employers lament the length of time it takes for new employees to be brought up to speed. In service today, more than ever, effective training can mean the difference between a competent, productive workforce and a skill-lacking workforce. Instead of...
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