by Ivan Moore | May 8, 2018 | Industry Trends, News, Resources
Voice of the Customer (“VoC”) is defined as a set of activities or processes which capture customers’ expectations, preferences, and aversions. Today’s best-in-class service firms are able to stay in tune with the customer and potential customer needs by not only...
by Ivan Moore | Apr 6, 2018 | Industry Trends, News, Resources, Technology Solutions
Jeff Oskin, Jolt’s CEO and President, is featured in Mobile Reach’s Five Questions for a Field Service Expert podcast series. In the podcast, Jeff discusses the macro trends currently driving the service industry and outlines the questions a service...
by Ivan Moore | Mar 27, 2018 | Industry Trends, News, Resources, Technology Solutions
Today’s leaders in the service industry must focus on measuring metrics to proactively manage their business – recall the famous quote by Peter Drucker “What gets measured, gets managed.” But how do leaders measure real-time results in an environment where analysis...
by Ivan Moore | Mar 5, 2018 | Industry Trends, News, Resources, Technology Solutions
Famed business consultant, educator, and author Peter Drucker said, “What gets measured, gets managed.” This mantra is as important today as ever when running a business, especially for the service industry when insight into metrics positively impact the Customer...
by Ivan Moore | Feb 12, 2018 | Industry Trends, News, Resources, Technology Solutions
This is the second of a two-part blog series. Click here to read the first in this blog series which discussed technology requirements for mobility and subcontractor management. With over 40 MEP and HVAC projects, Jolt Consulting is well versed in assisting MEP and...
by Ivan Moore | Jan 30, 2018 | Industry Trends, News, Resources, Technology Solutions
This is the first of a two-part blog series. Stay tuned for the second and final blog where we describe the final three industry specific areas; quoting and estimating, contract management and project management. With over 40 MEP and HVAC projects, Jolt Consulting is...
