Field Service: Take Some Lessons from Healthcare

Healthcare and field service might, at first glance, appear to be unrelated. However, chew on this: both industries provide services to customers, and both provide services meant to detect, fix or treat a problem. For those of you who haven’t heard or seen the...
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Field Service Education: Key to Eligible Workers

At the beginning of the month, we posted an overview entitled: “The Top 3 Issues Harming Field Service Workforce Numbers”. We promised it would be the first of a series of posts. Our second post dives further into eligible workers and education, two of the issues...
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Make the Most of Customer Relationships

As part of our Field Service USA 2015 Blackboard Results, Jolt Consulting Group is committed to exploring the dreams of service organizations. In this first post of the series, we look at customer relationships.  Many field service concepts interconnect—on this blog,...
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It’s a Wrap: Field Service USA 2015 Reflections

Jolt Consulting Group’s employees want to thank Field Service USA 2015 attendees and WBR for a fun conference! We enjoyed ourselves and cannot wait to bring readers in-depth analyses of the responses we saw on our blackboard dream boards. But first, we want to reveal...
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Augmented Reality: Streamlining Field Service

Field service management is always looking for ways to improve efficiency and productivity. With an aging workforce and higher demands from customers, field service must adapt. As the world continues to become more connected than ever, our tools and processes need to...
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