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Reflecting on Your Service Organization – 2015

‘Tis the season – With the new year upon us, many service organizations are taking stock of their past year and looking ahead. In this post, we will explore the business objectives service organizations should reflect upon. Meeting the Metrics When reflecting on your...
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Leveraging Millennials in Service

Businesses across industries are now seeing the influx of Millennial workers entering the workforce as students graduate high school and college and look for jobs. These new workers tend to be not much different from workers past, but they offer some potential...
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