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Reflecting on Your Service Organization – 2015

‘Tis the season – With the new year upon us, many service organizations are taking stock of their past year and looking ahead. In this post, we will explore the business objectives service organizations should reflect upon. Meeting the Metrics When reflecting on your...
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Leveraging Millennials in Service

Businesses across industries are now seeing the influx of Millennial workers entering the workforce as students graduate high school and college and look for jobs. These new workers tend to be not much different from workers past, but they offer some potential...
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Why You Should Be Using Reporting and Analytics

Every industry has its own buzzwords, and sometimes all those buzzwords can make us, as professionals, numb to what they mean and why they might be important. One particularly important buzzword, especially with more and more talk about the Internet of Things and Big...
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