Why You Should Be Using Reporting and Analytics

Every industry has its own buzzwords, and sometimes all those buzzwords can make us, as professionals, numb to what they mean and why they might be important. One particularly important buzzword, especially with more and more talk about the Internet of Things and Big...
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Design an Effective Training Program: Evaluate

Too often we hear employers lament the length of time it takes for new employees to be brought up to speed. In service today, more than ever, effective training can mean the difference between a competent, productive workforce and a skill-lacking workforce. Instead of...
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