Many service-oriented companies are operating inefficiently due to outdated methods and platforms, along with lack of knowledge or time to properly update their processes. Field Service Lightning (FSL) provides you a powerful, highly customizable, mobile-friendly field service platform to be implemented directly in Salesforce.
FSL allows for complete visibility into your field service team by focusing on the following features:
- Field service technician, dispatcher and agent profiles (skills, locations, availability)
- Sets up multilevel service territories that represent the regions where your technicians can work
- Tracks the location and statuses of your inventory, warehouses, service vehicles and customer sites
- Scheduling one-time or recurring work orders for customers, and add details about technician preference and required skills and parts
- Creating maintenance plans and templates to standardize your field service tasks
- Generating service reports to keep customers informed about service progress