Field Service Lightning | Jolt Consulting Group

Many service-oriented companies are operating inefficiently due to outdated methods and platforms, along with lack of knowledge or time to properly update their processes.  Field Service Lightning (FSL) provides you a powerful, highly customizable, mobile-friendly field service platform to be implemented directly in Salesforce.


FSL allows for complete visibility into your field service team by focusing on the following features:

  • Field service technician, dispatcher and agent profiles (skills, locations, availability)
  • Sets up multilevel service territories that represent the regions where your technicians can work
  • Tracks the location and statuses of your inventory, warehouses, service vehicles and customer sites
  • Scheduling one-time or recurring work orders for customers, and add details about technician preference and required skills and parts
  • Creating maintenance plans and templates to standardize your field service tasks
  • Generating service reports to keep customers informed about service progress
 
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