The internet of things (“IoT”) and field service have always been viewed as a dream match. The promise of IoT, to remotely monitor activities and proactively dispatch a technician, and eventually provide predictive maintenance, aims to improve the customer experience and deepen loyalty with the service provider.
With all the benefits of IoT, there are also challenges. IoT investments yields massive amounts of data – approximately 2.5 quintillion bytes of data daily, according to IBM and creates the next industry obstacle, how to create actionable intelligence from the mounds of data generated.
When approaching IoT, planning is necessary including a strategic approach to getting the most out of IoT, especially as it applies to data.
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