Jolt Consulting Group CEO Featured in Field Service Digital
CEO Shares Service Trends and Challenges
SARATOGA SPRINGS, NY (April 20, 2016) – Ahead of Field Service USA 2016 in Palm Springs, CA, Field Service Digital, a large online service publication, interviewed Founder and CEO Jeff Oskin of Jolt Consulting Group, a leading provider of management and technology consulting services in the service industry. The feature signals Jolt Consulting Group’s continued growth as a service industry thought leader. Oskin will chair the “Service Innovation and Technology” track at Field Service USA next week, where he and other industry leaders will discuss the technologies and trends affecting service businesses today.
About the feature, Oskin commented: “At Jolt, we strive to implement best practices and thought leadership with all our clients. We are strong proponents of understanding and navigating trends to best support a business, which does not mean following every trend. We ensure we stay up-to-date with what’s happening in the industry, including what concerns service managers and owners the most. It is this attention to concerns and trends that enables us to address an ever-changing service environment.”
Highlights about the Feature
- Oskin outlines the biggest trends affecting the service industry, including keeping customers involved throughout the process (think: Uber), IoT’s future, and wearable technologies to support less experienced technicians in an aging workforce.
- Common challenges facing service organizations, Oskin explains, are much the same as they were several years ago. Concerns such as ensuring the right technician is sent to the right customer the first time and proactive business models, as opposed to reactive ones.
- Oskin envisions the future of service to include more customer-oriented technology to support customer loyalty and satisfaction.