Service Delivery and Impact to the Customer Experience
Saratoga Springs, NY (October 18, 2017) – Jolt Consulting Group, a leading provider of transformational business and technology services for organizations in the service management ecosystem announced today the release of a new whitepaper outlining the importance of Customer Experience (“CX”) for service organizations and strategies to realize an improved CX. The whitepaper is entitled, “Service Delivery and Impact to the Customer Experience”.
Improving the service delivery chain and enriching Customer Experience must be at the forefront of a service organization’s company strategy and can delivers tangible results; companies who focus on customer service make 60% higher profits than their competitors. CX is a cumulative result of each and every customer touch point and service organizations must develop best-in-class business processes, create new and unique ways to interact with their customers, and invest in technology to enable these touch points. “Service Delivery and Impact to the Customer Experience” outlines the impact of CX and highlights alternatives for service providers to improve their CX.
“In today’s world of Amazon and Uber, customer expectations are higher than ever before”, stated Jeff Oskin, President of Jolt Consulting Group. “Service organizations that provide a superior Customer Experience will create customer “stickiness”, realize improved financial results and achieve a competitive advantage in the marketplace. This whitepaper offers the service industry insight for service organizations to realize these benefits.”
A copy of the paper may be obtained from the Jolt Consulting Group website by clicking here.
About Jolt Consulting Group
Jolt Consulting Group is a provider of transformational business and technology services for organizations specializing in field service and customer service management. JOLT enables organizations to connect more deeply with their customers through comprehensive business analysis, effectively managing change, developing proactive maintenance strategies, and by selecting and deploying enabling technologies. JOLT’s team is comprised of industry veterans who each year have improved over 2.15 million customer experiences. JOLT’s experienced consultants have led service organizations, run technology companies that offer solutions to the service industry, worked as service industry analysts, and have deployed dozens of solutions in service organizations across a wide variety of industries. Jolt Consulting Group is headquartered in Saratoga Springs, NY.