MEP and HVAC organizations are recognizing that providing superior customer service is fundamental to increased customer loyalty and profits. Enriching the customer experience can delivers tangible results; companies who focus on customer service make 60% higher profits than their competitors.
In order to migrate up Jolt Consulting Group’s Service Excellence Curve℠ to achieve best-in-class service delivery, MEP and HVAC service organizations should evaluate, integrate, and leverage technology to solve their specific industry challenges but this can prove challenging.
The whitepaper examines MEP and HVAC industry factors that software providers typically find challenging to solve and provides recommendations for these companies to evaluate and select technology to enable their business.
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