Position Paper Suggests that Schedule Optimization Technology Should Not Automatically be Included in an Initial Phase of a Field Service Automation Project

Saratoga Springs, NY (June 14, 2011)Jolt Consulting Group, a leading provider of management and technology consulting services for the field service industry, today released a new position paper on the role of optimization technology within service organizations. The whitepaper is entitled “Why Schedule Optimization is a Bad Idea — At Least Day One“.


The thought leadership piece is based on years of observations and industry feedback. Contrarian in nature, the piece lays out a series of considerations service organizations should contemplate before launching a schedule optimization deployment. As the paper outlines scheduling optimization’s value is real, important, and can offer competitive advantages to those service organizations that choose to do deploy its’ capability. However, the introduction of its capability into the service organization must be carefully considered. The paper examines why including schedule optimization during the initial phase of a field service software introduction unneccesarily increases risks and it provides a pragmatic approach for service organizations to consider.


“Schedule optimization is an incredibly powerful technology and must be on the radar of every service organization”, stated Jeff Oskin, President of Jolt Consulting Group. “However, as our experience has shown and as this paper outlines, the introduction of that technology should be carefully planned and must not come at the expense of the fundamental infrastructure necessary to ensure the success of schedule optimization technologies”.


About Jolt Consulting Group

Jolt Consulting Group is a leading provider of management and technology consulting services for the field service industry. Jolt Consulting Group enables service organizations, as well as providers to the service industry, to achieve their strategic vision. The result is the ability of our clients to operate more efficiently, accelerate their growth and have a deeper understanding of their customers. Jolt Consulting Group brings 20 years of practical experience running service organizations as well as technology providers to the service industry. Jolt Consulting Group is headquartered in Saratoga Springs, NY. For more information visit our website, our blog or subscribe to our newsletter.