Tired of Frustrating Your Customers?
We help mid-market organizations better connect with their customers resulting in higher revenues and profits.
We are Salesforce Experts - 300+ Salesforce Projects Successfully Completed
People Come First
Jolt Consulting Group forges partnerships with our clients that have a lasting impact.
4.10 Million
IMPROVED
Customer Interactions
17,940
EMPOWERED
Field Service Technicians
195+
COMPLETED
Client Engagements
200+
YEARS
Salesforce Experience
Clients
A sampling of our valued clients
Results Matters
We deliver sales and service management outcomes that increase revenue, profit and improve customer retention.
Resources
As thought leaders in our industry, we routinely publish thought-provoking, action-oriented content.
Industry 4.0 and the Customer Experience
By: Jeffrey Oskin | December 2, 2019 | Industry Trends
The fourth revolution in manufacturing is here, and it’s not only reshaping the way things are made but also evolving the customer experience. Dubbed Industry 4.0, this fourth major upheaval in modern manufacturing, follows the lean revolution of the 1970s, the outsourcing phenomenon of the 1990s, and the automation... Read More 
Manual and Repetitive Processes Wreak Havoc on Employee Productivity, Morale…..and Your Customers
By: Ivan Moore | March 19, 2019 | Industry Trends
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”, Richard Branson Working smarter, not harder, is a mantra to live by for any employee trying to lessen stress, accomplish tasks and improve performance. However, this same idea should apply... Read More 
Customer Self-Service: The Increasing Use of Tech Tools to Drive Customer Satisfaction
By: Ivan Moore | March 4, 2019 | Industry Trends
Self-service is defined as the use of technology tools, which empower customers to address their own needs and help themselves, without interacting with a live agent. These tools are two-way communication-focused, enabling such things as website interactions with FAQs and knowledge bases, chats with chatbots and/or live agents,... Read More 
How Best-in-Class Organizations Optimize Customer Experience Channels
By: Ivan Moore | February 26, 2019 | Industry Trends
Leveraging Omni-channel Optimization of the customer experience carries with it a plethora of opportunities and challenges for an organization. One challenge is managing omni-channel communication with customers which savvy service organizations leverage to manage customer conversations to reduce friction for their customers and outpace their competition. In fact, 51... Read More 