Jolt Consulting Group works with service organizations challenged by reactive operations who wish to improve profit and customer retention.
Service is the Great Differentiator
Jolt optimizes service management through rigorous analysis
UNDERSTAND
Assess Your People, Processes & Technology Versus Best-in-Class
PLAN
Develop Future State Process & Technology Roadmaps
REALIZE
Software Implementation &
Managed Services
People Come First
Jolt forges relationships with lasting impact
4.10 million
IMPROVED
Customer Interactions
(annual figure)
16,800
EMPOWERED
Field Service Technicians
185+
COMPLETED
Client Engagements
Clients
Technology Brings Advantages
Jolt selects the best tools for each client and implements them efficiently
Results Matter
Jolt delivers positive service management outcomes to increase long-term profitability and improve customer satisfaction
Streamline
Business Processes
Reduce
Operational Expenses
Improve
Customer Satisfaction
Resources
Creating Great Customer Experience Equals Bottom Line Impact
Customers perceptions and related feelings caused by the one-off and cumulative effects of interactions with a supplier’s employees, systems, channels or products[1] is the literal definition of Customer Experience (CX). It’s important to note that the...
read moreAchieving Elevated Customer Experience in the Age of the Consumer
In this “age of the consumer,” where customers are more empowered than ever before because of the ability to access information about products and services in real time, it’s increasingly more difficult for service businesses to keep up with customer expectations and...
read moreVoice of the Customer: How to Amass Feedback & Enact Change
Voice of the Customer (“VoC”) is defined as a set of activities or processes which capture customers’ expectations, preferences, and aversions. Today’s best-in-class service firms are able to stay in tune with the customer and potential customer needs by not only...
read more