Jolt Consulting Group provides transformational business and technology services for service management organizations.
Service is the Great Differentiator
Jolt optimizes service management through rigorous analysis
Optimization
Best-in-Class Assessments &
Business Process Optimization
Selection
Technology Roadmap &
Software Selection
Implementation
Software Implementation &
Managed Services
People Come First
Jolt forges relationships with lasting impact
2.15 million
IMPROVED
Customer Interactions
(annual figure)
4,300
EMPOWERED
Field Service Technicians
125+
COMPLETED
Client Engagements
Clients
Technology Brings Advantages
Jolt selects the best tools for each client and implements them efficiently
Results Matter
Jolt delivers positive service management outcomes to increase long-term profitability and improve customer satisfaction
Streamline
Business Processes
Reduce
Operational Expenses
Improve
Customer Satisfaction
Resources
Jolt Consulting Group Releases Whitepaper on IoT and the Field Service Industry
IoT: Benefits, Challenges, and Solutions for the Field Service Industry Saratoga Springs, NY (July 20, 2017) –Jolt Consulting Group, a leading provider of transformational business and technology services for organizations in the service management ecosystem announced...
read moreChange Management – The People Part of IT Upgrades
People fear and resist change. No matter how much we prepare ourselves or our employees for necessary upgrades, realignments and strategy shifts that occur in the service business, innately, employees will buck the system because we, as humans, are creatures of habit....
read moreSuccess Strategies for Service Organizations with 150 Technicians or Less
Introduction Service organizations with 150 field technicians can have the same difficulties delivering service as larger, enterprise companies. However, due to their smaller size they have limited resources (financial, people, expertise) to not only to address these...
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