Jolt Consulting Group provides transformational business and technology services for service management organizations.
Service is the Great Differentiator
Jolt optimizes service management through rigorous analysis
Optimization
Best-in-Class Assessments &
Business Process Optimization
Selection
Technology Roadmap &
Software Selection
Implementation
Software Implementation &
Managed Services
People Come First
Jolt forges relationships with lasting impact
2.80 million
IMPROVED
Customer Interactions
(annual figure)
12,800
EMPOWERED
Field Service Technicians
165+
COMPLETED
Client Engagements
Clients
Technology Brings Advantages
Jolt selects the best tools for each client and implements them efficiently
Results Matter
Jolt delivers positive service management outcomes to increase long-term profitability and improve customer satisfaction
Streamline
Business Processes
Reduce
Operational Expenses
Improve
Customer Satisfaction
Resources
Focus on Metrics: Visual Insight into Proactive Service Management
Today’s leaders in the service industry must focus on measuring metrics to proactively manage their business – recall the famous quote by Peter Drucker “What gets measured, gets managed.” But how do leaders measure real-time results in an environment where analysis...
read moreThe Benefits of Performance Based Service Contracts
Performance-based service contracts are results-oriented and focused on the outputs, quality, or outcomes of deliverables desired by the customer and provided by the service organization. Companies who offer performance-based service contracts are considered...
read moreFocus on Metrics: Service Measurement & Customer Experience
Famed business consultant, educator, and author Peter Drucker said, “What gets measured, gets managed.” This mantra is as important today as ever when running a business, especially for the service industry when insight into metrics positively impact the Customer...
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