The First Offering in the ServiceJoltSM Series of Services
Saratoga Springs, NY (June 1, 2011) – Jolt Consulting Group, a leading provider of management and technology consulting services for the field service industry, today announced the introduction of a new line of focused service offerings that will be entitled ServiceJoltSM and the availability of the first offering in that line entitled ServiceJolt Service Performance FrameworkSM.
A ServiceJolt is a short duration engagement focused on a particular business area. Through a ServiceJolt, organizations can gain valuable insight into an aspect of their operation and also receive pragmatic recommendations for improvement. As part of an engagement, Jolt Consulting Group will perform a complete assessment of an organization and its capabilities by interviewing staff, reviewing existing materials and talking, where appropriate, with customers. All of this information is then synthesized in a written analysis and includes a tangible action plan that organizations can implement to achieve targeted business improvements. Each service offering in the ServiceJolt series will be provided for a modest, flat fee and will last approximately two weeks in duration.
The first offering provided in the ServiceJolt series, ServiceJolt Service Performance Framework, focuses on service organizations performance framework. The Jolt Consulting Group Service Performance FrameworkSM, which was introduced in a May 2011 whitepaper on the topic, describes an effective performance framework as the ability of service organizations to capture data, analyze the information in light of their processes and people, and finally to properly use that data to improve their organization. According to an April 2011 study by the research group Aberdeen entitled “Service Intelligence and Performance Management” more than one-third of today’s service organizations lack an effective performance framework, while nearly 80% believe it is critical to their overall success. The ServiceJolt Service Performance Framework is intended to address this market need.
“As Aberdeen was able to confirm in their study, organizations that have implemented effective performance frameworks have realized 10% gains in customer satisfaction and service profit”, stated Jeff Oskin, President of Jolt Consulting Group. “Our ServiceJolt Service Performance Framework offering is an effective way for organizations to rapidly understand the gaps in their own performance framework and what they need to do to improve this critical aspect of their operation.”
About Jolt Consulting Group
Jolt Consulting Group is a leading provider of management and technology consulting services for the field service industry. Jolt Consulting Group enables service organizations, as well as providers to the service industry, to operate more efficiently, accelerate their growth and have a deeper understanding of their customers. Jolt Consulting Group brings 20 years of practical experience running service organizations as well as technology providers to the service industry. Jolt Consulting Group is headquartered in Saratoga Springs, NY. For more information visit our website, our blog or subscribe to our newsletter.