ServiceAdvantage is a managed service offering for organizations utilizing the Salesforce Sales Cloud, ServiceCloud, and/or Field Service Lightning products who are seeking to outsource the ongoign maintenance of these products. By leveraging ServiceAdvantage organizations are able to focus on running their business while maximizing the value they can realize from an enterprise class service management platform.
ServiceJolt is an assessment of service operations and performance versus best-in-class across industries. It is a holistic review of an organization’s strategies, processes, people and IT infrastructure, including the change management necessary for achievement of the optimal “future state” service organization.
LightingJolt is a Salesforce based product that enables an automated transition from ServiceMax to Salesforce Field Service Lightning (FSL). This product allows clients to transition their existing ServiceMax investments and configuration into the Salesforce FSL platform without having to re-configure all objects.
ChecklistJolt is an extension to the out-of-the box capabilities contained within Salesforce Field Service Lightining (FSL). With ChecklistJolt clients can deploy more sophisticated checklists with embedded logic and input dependent questions/prompts. ChecklistJolt seemlessly integrates within FSL mobile.
IFSJolt is an Azure based managed service offering for IFS Field Service Management (FSM) customers who are interested in outsourcing the hosting and management of the IFS infrastructure. Using the exisitng Jolt capabilities, clients can benefit from the real-time monitoring and infrastructure provided to other IFS customers.