Jolt Consulting Group has developed ServiceAdvantage, a managed service offering tailored for organizations that are users of ServiceCloud and Field Service Lightning. By partnering with Jolt, service organizations can focus on their core competency of delivering outstanding service to their customers, while allowing Jolt to leverage its expertise in managing service technology, allowing the companies to maximize the value they can realize from an enterprise class service management platform. Further, by being part of a broader network of managed service clients, ServiceAdvantage customers will benefit from the ability to leverage expertise and best practices collected across multiple deployments.
With three package options, you can choose the level of service based on company need. All packages include:
- Help desk
- SLA response commitments
- System health checks
- Management and administration of your system
- Troubleshooting and bug/defect management
- Annual system enhancements