Resources
Case Studies
- Comprehensive Technology Life Cycle Leadership: ORR Protection Systems
- Business Process Re-engineering & Technology Selection: Comfort Systems USA
- Software Solution Reboot: Center for Disability Services
- Field Service Software Selection, Deployment, Implementation: Spencer Technologies
White Papers
- MEP & HVAC Industry Factors for Evaluating Technology
- The Benefits of Performance Based Service Contracts
- Service Delivery and Impact to the Customer Experience
- IoT: Benefits, Challenges and Solutions for the Field Service Industry
- Salesforce Service Cloud & Field Service Lightning and ServiceMax Comparison
News
- Jolt Consulting Group Showcased in Podcast from Mechanical Service Contractors’ Association
- Jolt Consulting Group Selected as a Top Salesforce Solution Provider
- 2018 Top Service Strategic Trends: Increasing Revenue
- 2018 Top Strategic Trends: Focusing on Field Technician Efficiency
- Creating Great Customer Experience Equals Bottom Line Impact
IoT: Benefits, Challenges and Solutions for the Field Service Industry
IoT: Benefits, Challenges and Solutions for the Field Service Industry The internet of things ("IoT") and field service have always been viewed as a dream match. The promise of IoT, to remotely monitor activities and proactively dispatch a technician, and eventually...
read moreChange Management – The People Part of IT Upgrades
People fear and resist change. No matter how much we prepare ourselves or our employees for necessary upgrades, realignments and strategy shifts that occur in the service business, innately, employees will buck the system because we, as humans, are creatures of habit....
read moreSuccess Strategies for Service Organizations with 150 Technicians or Less
Introduction Service organizations with 150 field technicians can have the same difficulties delivering service as larger, enterprise companies. However, due to their smaller size they have limited resources (financial, people, expertise) to not only to address these...
read moreIOT Analytics Strategies for Service Organizations
Introduction The Internet of Things (IOT) and field service have always been viewed as a dream match. The promise of IOT, to remotely monitor activities and proactively dispatch a technician, aims to improve the customer experience and deepen loyalty with the service...
read moreMarketing Strategies for Service Businesses
Introduction When approaching a marketing strategy for any business – and especially in the service industry – it’s important to understand how business operations and service delivery impact marketing efforts. Identifying and understanding how service will be...
read moreField Service USA Recap
With over 660 attendees, Field Service USA proved once again to be a preeminent event for the service industry. Jeff Oskin, President and CEO of Jolt, led the Service Innovation track and discussions from service executives from Dell, DirecTV, Durst Image Technology,...
read moreInventory Management; Salesforce and ServiceMax
This is the fifth in our series of reviews of ServiceMax vs Salesforce Field Service Lightning and Service Cloud, the two leading service management software solutions built 100% natively on the Salesforce.com platform. We are comparing Salesforce and ServiceMax...
read moreService Contract, Warranties, & SLA Management: ServiceMax vs. Service Cloud and Field Service Lightning
This is the fourth in our series of reviews of ServiceMax vs Salesforce Field Service Lightning and Service Cloud, the two leading service management software solutions built 100% natively on the Salesforce.com platform. We are comparing ServiceMax and Salesforce...
read moreSchedule and Dispatch Management: Service Cloud and Field Service Lightning vs. ServiceMax
This is the third in our series of reviews of Salesforce Field Service Lightning and Service Cloud vs ServiceMax, the two leading service management software solutions built 100% natively on the Salesforce.com platform. We are comparing Salesforce and ServiceMax...
read moreSelecting Service Software Technology: FS USA Service Executive Panel Session
For the fourth straight year at Field Service USA, Jeff Oskin, President and CEO of Jolt, will be leading the Service Innovation and Technology track and discussions from Dell, DirecTV, Durst Image Technology, Mastec and others. Jolt is also hosting an invitation-only...
read more