Case Studies
- Comprehensive Technology Life Cycle Leadership: ORR Protection Systems
- Business Process Re-engineering & Technology Selection: Comfort Systems USA
- Software Solution Reboot: Center for Disability Services
- Field Service Software Selection, Deployment, Implementation: Spencer Technologies
White Papers
- The Benefits of Performance Based Service Contracts
- Service Delivery and Impact to the Customer Experience
- IoT: Benefits, Challenges and Solutions for the Field Service Industry
- Salesforce Service Cloud & Field Service Lightning and ServiceMax Comparison
- Field Service Software Industry Disruption and Technology Selection Challenges
News
- 2018 Top Service Strategic Trends: Increasing Revenue
- 2018 Top Strategic Trends: Focusing on Field Technician Efficiency
- Creating Great Customer Experience Equals Bottom Line Impact
- Achieving Elevated Customer Experience in the Age of the Consumer
- Voice of the Customer: How to Amass Feedback & Enact Change
Service Contract, Warranties, & SLA Management: ServiceMax vs. Service Cloud and Field Service Lightning
This is the fourth in our series of reviews of ServiceMax vs Salesforce Field Service Lightning and Service Cloud, the two leading service management software solutions built 100% natively on the Salesforce.com platform. We are comparing ServiceMax and Salesforce...
read moreSchedule and Dispatch Management: Service Cloud and Field Service Lightning vs. ServiceMax
This is the third in our series of reviews of Salesforce Field Service Lightning and Service Cloud vs ServiceMax, the two leading service management software solutions built 100% natively on the Salesforce.com platform. We are comparing Salesforce and ServiceMax...
read moreSelecting Service Software Technology: FS USA Service Executive Panel Session
For the fourth straight year at Field Service USA, Jeff Oskin, President and CEO of Jolt, will be leading the Service Innovation and Technology track and discussions from Dell, DirecTV, Durst Image Technology, Mastec and others. Jolt is also hosting an invitation-only...
read moreService Management Experts at Jolt Consulting Group Report 2016 Revenue Growth of 17.6%
Increase Due to Launch of Managed Services Offerings, Technology Confusion in Field Service and Customer Service Sectors, and Brand Milestones for Consulting Firm Saratoga Springs, NY (March 7, 2017) -- Jolt Consulting Group, a leading business and technology services...
read moreAsset/Install Base Management and Preventative Maintenance: Service Cloud and Field Service Lightning vs. ServiceMax
This is the second in our series of reviews of Salesforce Field Service Lightning and Service Cloud vs ServiceMax, the two leading service management software solutions built 100% natively on the Salesforce.com platform. We are comparing Salesforce and ServiceMax...
read moreJolt Consulting Group Releases Whitepaper on Subcontractor Management for Service Organizations
Effective Subcontractor Management for Field Service Delivery Saratoga Springs, NY (February 23, 2017) – Jolt Consulting Group, a leading provider of transformational business and technology services for organizations in the service management ecosystem announced...
read moreCall Center Management: Service Cloud and Field Service Lightning vs. ServiceMax
This is the first in Jolt Consulting Group's series of reviews of Salesforce Field Service Lightning and Service Cloud vs ServiceMax, the two leading service management software solutions built 100% natively on the Salesforce.com platform. We will compare Salesforce...
read moreJolt Consulting Group Presenting at Field Service USA
For the 4th straight year, Jeff Oskin, President and CEO of Jolt, will be leading the Service Innovation conference track and presenting at the Field Service USA conference, April 18-21, 2017. With over 700 expected attendees, once again the event promises to be...
read moreJolt Consulting Group Launches New Website Showcasing Results from 125 Client Engagements
Saratoga Springs, NY (January 11, 2017) – Jolt Consulting Group, a leading provider of transformational business and technology services for organizations in the service management ecosystem announced today the launch of its newly revamped website. This newly...
read moreJolt Consulting Group Named Top Field Service Solution Provider
Saratoga Springs, NY (June 14, 2016) -- Jolt Consulting Group has been selected by CIOReview magazine as one of the 20 Most Promising Field Service Solution Providers in the annual Field Service Industry Special Edition. This exclusive listing recognizes companies...
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