Resources Archives | Page 4 of 12 | Jolt Consulting Group
A Firsthand Opinion on the Value of Consultants Some companies are apprehensive to utilize external consultants. Field Technologies Online recently interviewed Roger O’Connor, VP of product support at Gosiger, for a cover story on Gosiger’s rollout of a new field service software solution. During their interview, they discussed Gosiger’s......
Read More This is the second of a two-part blog series describing Jolt Consulting Group’s “Service Excellence CurveSM” and how companies can achieve best-in-class service. Click here to read the first in this blog series. For an assessment of where your company stands, contact us today. The Service Excellence CurveSM......
Read More This is the first of a two-part blog series describing Jolt Consulting Group’s Service Excellence CurveSM and how companies can achieve best-in-class service. Stay tuned for the second and final blog in this series where we describe the final two Service Excellence Curve stages; Innovator and Best-In-Class. For an......
Read More Field Service Management Software Basics: Benefits, Choices, and Industry Drivers In the field service business, it’s critical to offer excellent customer service while operating efficiently to create customer loyalty and increase profitability. There’s a direct correlation between increased customer satisfaction and higher revenue. But how do you achieve this......
Read More IoT: Benefits, Challenges, and Solutions for the Field Service Industry Saratoga Springs, NY (July 20, 2017) –Jolt Consulting Group, a leading provider of transformational business and technology services for organizations in the service management ecosystem announced today the release of a new whitepaper outlining the cInternet of Things (“IoT”) opportunities and......
Read More IoT: Benefits, Challenges and Solutions for the Field Service Industry The internet of things (“IoT”) and field service have always been viewed as a dream match. The promise of IoT, to remotely monitor activities and proactively dispatch a technician, and eventually provide predictive maintenance, aims to improve the customer......
Read More People fear and resist change. No matter how much we prepare ourselves or our employees for necessary upgrades, realignments and strategy shifts that occur in the service business, innately, employees will buck the system because we, as humans, are creatures of habit. Employees are often afraid of the unknown......
Read More Introduction Service organizations with 150 field technicians can have the same difficulties delivering service as larger, enterprise companies. However, due to their smaller size they have limited resources (financial, people, expertise) to not only to address these challenge, but also to thrive in today’s competitive marketplace. Jolt has identified......
Read More Introduction The Internet of Things (IOT) and field service have always been viewed as a dream match. The promise of IOT, to remotely monitor activities and proactively dispatch a technician, aims to improve the customer experience and deepen loyalty with the service provider. Continued investment by some of the......
Read More Introduction When approaching a marketing strategy for any business – and especially in the service industry – it’s important to understand how business operations and service delivery impact marketing efforts. Identifying and understanding how service will be delivered and the resulting customer experience will impact your company’s marketing successes......
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