Resources
Case Studies
- Comprehensive Technology Life Cycle Leadership: ORR Protection Systems
- Business Process Re-engineering & Technology Selection: Comfort Systems USA
- Software Solution Reboot: Center for Disability Services
- Field Service Software Selection, Deployment, Implementation: Spencer Technologies
White Papers
- The Benefits of Performance Based Service Contracts
- Service Delivery and Impact to the Customer Experience
- IoT: Benefits, Challenges and Solutions for the Field Service Industry
- Salesforce Service Cloud & Field Service Lightning and ServiceMax Comparison
- Field Service Software Industry Disruption and Technology Selection Challenges
News
- Jeff Oskin Featured in Field Service Expert Series
- Focus on Metrics: Visual Insight into Proactive Service Management
- Focus on Metrics: Service Measurement & Customer Experience
- Part 2: Industry Factors MEP and HVAC Companies Must Consider When Evaluating Technology
- Industry Factors MEP and HVAC Companies Must Consider When Evaluating Technology
Jolt Consulting Group Releases Whitepaper on Subcontractor Management for Service Organizations
Effective Subcontractor Management for Field Service Delivery Saratoga Springs, NY (February 23, 2017) – Jolt Consulting Group, a leading provider of transformational business and technology services for organizations in the service management ecosystem announced...
read moreCall Center Management: Service Cloud and Field Service Lightning vs. ServiceMax
This is the first in Jolt Consulting Group's series of reviews of Salesforce Field Service Lightning and Service Cloud vs ServiceMax, the two leading service management software solutions built 100% natively on the Salesforce.com platform. We will compare Salesforce...
read moreJolt Consulting Group Presenting at Field Service USA
For the 4th straight year, Jeff Oskin, President and CEO of Jolt, will be leading the Service Innovation conference track and presenting at the Field Service USA conference, April 18-21, 2017. With over 700 expected attendees, once again the event promises to be...
read moreJolt Consulting Group Launches New Website Showcasing Results from 125 Client Engagements
Saratoga Springs, NY (January 11, 2017) – Jolt Consulting Group, a leading provider of transformational business and technology services for organizations in the service management ecosystem announced today the launch of its newly revamped website. This newly...
read moreJolt Consulting Group Named Top Field Service Solution Provider
Saratoga Springs, NY (June 14, 2016) -- Jolt Consulting Group has been selected by CIOReview magazine as one of the 20 Most Promising Field Service Solution Providers in the annual Field Service Industry Special Edition. This exclusive listing recognizes companies...
read moreThe Uberization of Field Service
Jolt Consulting Group CEO Featured in Field Service Digital CEO Shares Service Trends and Challenges SARATOGA SPRINGS, NY (April 20, 2016) – Ahead of Field Service USA 2016 in Palm Springs, CA, Field Service Digital, a large online service publication, interviewed...
read moreJolt Consulting Group Featured in Field Service Digital
Jolt Consulting Group is pleased to announce that we have been featured in this month's Field Service Digital magazine. Please follow this link to view the article --> www.fieldservice.com
read moreHow are You Dealing with an Aging Workforce?
It’s one thing to say or think you need to deal with an aging service workforce, but an entirely different thing to take steps to address it. There are several great resources to read while you research ways to address it (linked at the end of the article) and we’ve...
read more5 Ways Technology Will Continue to Change the Role of The Technician
Jolt Consulting Group is sponsoring Field Service USA 2016. The event, hosted by WBR, will focus on the digitization of service. Leading up to the event, WBR will be posting relevant blog posts. Here at Jolt, we will also be posting blogs and white papers centered on...
read moreAttainable Field Service Technologies for 2016
A new year brings opportunities for some service organizations to make organizational and operational changes. It can be tempting to put buzzword technologies like Internet of Things (IoT) and Augmented Reality at the top of your technology list, but what technologies...
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