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IoT: Benefits, Challenges, and Solutions for the Field Service Industry Saratoga Springs, NY (July 20, 2017) –Jolt Consulting Group, a leading provider of transformational business and technology services for organizations in the service management ecosystem announced today the release of a new whitepaper outlining the cInternet of Things (“IoT”) opportunities and......
Read More IoT: Benefits, Challenges and Solutions for the Field Service Industry The internet of things (“IoT”) and field service have always been viewed as a dream match. The promise of IoT, to remotely monitor activities and proactively dispatch a technician, and eventually provide predictive maintenance, aims to improve the customer......
Read More People fear and resist change. No matter how much we prepare ourselves or our employees for necessary upgrades, realignments and strategy shifts that occur in the service business, innately, employees will buck the system because we, as humans, are creatures of habit. Employees are often afraid of the unknown......
Read More Introduction Service organizations with 150 field technicians can have the same difficulties delivering service as larger, enterprise companies. However, due to their smaller size they have limited resources (financial, people, expertise) to not only to address these challenge, but also to thrive in today’s competitive marketplace. Jolt has identified......
Read More Introduction The Internet of Things (IOT) and field service have always been viewed as a dream match. The promise of IOT, to remotely monitor activities and proactively dispatch a technician, aims to improve the customer experience and deepen loyalty with the service provider. Continued investment by some of the......
Read More Introduction When approaching a marketing strategy for any business – and especially in the service industry – it’s important to understand how business operations and service delivery impact marketing efforts. Identifying and understanding how service will be delivered and the resulting customer experience will impact your company’s marketing successes......
Read More With over 660 attendees, Field Service USA proved once again to be a preeminent event for the service industry. Jeff Oskin, President and CEO of Jolt, led the Service Innovation track and discussions from service executives from Dell, DirecTV, Durst Image Technology, EMCOR, Mastec and others. As part of......
Read More This is the fifth in our series of reviews of ServiceMax vs Salesforce Field Service Lightning and Service Cloud, the two leading service management software solutions built 100% natively on the Salesforce.com platform. We are comparing Salesforce and ServiceMax products in major functional areas. With the Spring ’17 release Salesforce......
Read More This is the fourth in our series of reviews of ServiceMax vs Salesforce Field Service Lightning and Service Cloud, the two leading service management software solutions built 100% natively on the Salesforce.com platform. We are comparing ServiceMax and Salesforce products in major functional areas. ServiceMax and Salesforce both have......
Read More This is the third in our series of reviews of Salesforce Field Service Lightning and Service Cloud vs ServiceMax, the two leading service management software solutions built 100% natively on the Salesforce.com platform. We are comparing Salesforce and ServiceMax products in major functional areas. Salesforce and ServiceMax both have......
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