ServiceAdvantage | Jolt Consulting Group

ServiceAdvantage

Jolt Consulting Group has developed ServiceAdvantage, a managed service offering tailored for organizations that are users of Salesforce’s Sales Cloud, Service Cloud and/or Field Service Lightning products. By partnering with Jolt, organizations can focus on their core competency of delivering outstanding service to their customers, while allowing Jolt to leverage its expertise in managing service technology, allowing the companies to maximize the value they can realize from an enterprise class platform. Further, by being part of a broader network of managed service clients, ServiceAdvantage customers will benefit from the ability to leverage expertise and best practices collected across multiple deployments.


As part of ServiceAdvantage, Jolt Consulting Group will provide:

  • SLAs for Salesforce response and completion
  • Conduct routine reviews of SLAs and work performed
  • Deliver an annual report on recommended Salesforce environment changes
  • Provide an allocation of annual enhancement hours to cover ongoing changes you wish to make
  • Discounts on our time and materials rate for additional enhancements
  • End user training & documentation
  • Daily site administration and maintenance, including user provisioning and profile management
 
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