Service Cloud | Jolt Consulting Group

Here at Jolt, we believe that service is the great differentiator and your customers should recognize this, too.  High customer satisfaction leads to great customer loyalty, customer recommendations and repeat business.  Your customers deserve nothing but the best and that is where our Service Cloud (Salesforce) expertise comes in.  Service Cloud provides your customers with the support and service they need.  Plus, it’s easily customizable to meet all your business demands.  With Service Cloud, you have a variety of options for how your customers reach you—by email, phone, social media, online communities, chat, text, and more. To keep your customers satisfied when they do contact you, Service Cloud makes sure that your support team has all the tools they need to respond efficiently to customer questions and requests.

Service Cloud Helps Organizations:

  • Boost productivity by ensuring all departments access and view the same information
  • Allows your customer to communicate using their preferred channel — web, text, chat, phone
  • Facilitates communication with the field to help resolve issues quicker
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