Jolt Consulting Group assists service providers, technology companies, and private equity and investment firms through a series of consulting services (which organizations can choose and customize separately).

With 125+ consulting engagements, our clients partner with us because our unparalleled service and customer support industry domain expertise enable these organizations to grow their revenues and realize greater levels of profitability coupled with improved levels of customer satisfaction.

Consulting Services

Best-in-Class Assessments – Jolt Consulting Group’s ServiceJolt assessment of service operations and performance versus best-in-class across industries is a holistic review of an organization’s strategies, processes, and IT infrastructure, including the change management necessary for achievement of the optimal “future state” service organization. Jolt Consulting Group evaluates an organization versus best practices, identifies inefficiencies, reengineers processes and recommends opportunities for improvement.

Technology Roadmap and Selection – Technology is essential to compete in today’s marketplace. Jolt Consulting Group assists companies in determining whether they would benefit from a new technology. If so, Jolt develops client specific technology roadmaps to create the highest business impact and receive the greatest return on investment. Once a technology need has been determined, Jolt assists companies to identify and select the software solution that best fits their requirements and strategic goals, providing critical insight into the nuances and differences between the service solutions.

Software Implementation – Jolt Consulting Group is experienced as a full-service systems integrator and has significant experience leading the deployment and support of complex, enterprise-wide, mission-critical software solutions across a broad spectrum of industries. In each of these engagements we leveraged our service domain expertise, technical talent, and in-depth knowledge of best practices to assist our clients in achieving operational excellence. Jolt Consulting Group provides project managers, business analysts, technical leads, and integration resources to lead or assist during a software implementation.

Managed Services – Jolt Consulting Group provides outsourced IT services for service based organizations so they can focus on their core competency of delivering outstanding service to their customers, while allowing Jolt to leverage its expertise in managing service technology, thereby allowing the companies to maximize the value they can realize from an enterprise class service management platform.

Reporting and Analytics – A lack of visibility and insight into critical operating information and metrics significantly hinders an organization’s ability to drive strategic change. Jolt Insights business intelligence reporting environment and custom reports and analytics provides the necessary business intelligence required to improve service operations. The reporting environment draws and aggregates data from across multiple data sources and provides real time, actionable information.

Market Research, Positioning, and Strategy – Jolt Consulting Group provides an array of strategy and market research services to support strategic decisions of service organizations, service technology companies, and private equity and investment firms:

  • Strategic advisory services to support due diligence and acquisitions of companies in the service technology ecosystem.
  • Identification of the market size, dynamics, trends and growth.
  • Assessment of the competitive landscape, including the value proposition and perceived and real differentiation between leading providers.
  • Review of a detailed product/service/technology versus competition.