This whitepaper focuses on the contrast between the back-office (e.g. not mobile) functionality of two field service software products, Salesforce’s Field Service Lightning (FSL) and ServiceMax, both built 100% natively on the Salesforce platform.
The overview of Field Service Lightning also includes functionality from Salesforce’s Service Cloud as the combination of the two products provide a complete overview of Salesforce’s back-office offering. With Salesforce’s entry into the field service realm, clients, users, and potential customers are looking to understand the benefit of each and how the software solutions compare. This whitepaper will describe what each product offers in the key field service industry functional areas of requirements.
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