by Ivan Moore | Jan 15, 2019 | Industry Trends, Resources
Once a product is sold and installed at a customer location, the equipment manufacturer often has limited visibility into the condition of their product at their customer’s facility. So, how does a manufacturing company provide added value for those products that are...
by Ivan Moore | Oct 30, 2018 | Industry Trends, Resources, White Papers
MEP and HVAC organizations are recognizing that providing superior customer service is fundamental to increased customer loyalty and profits. Enriching the customer experience can delivers tangible results; companies who focus on customer service make 60% higher...
by Ivan Moore | Mar 20, 2018 | Industry Trends, Resources, White Papers
Performance-based service contracts are results-oriented and focused on the outputs, quality, or outcomes of deliverables desired by the customer and provided by the service organization. Companies who offer performance-based service contracts are considered...
by Ivan Moore | Oct 17, 2017 | Resources, White Papers
Service Delivery and Impact to the Customer Experience It’s imperative for service firms to consistently deliver “Service Excellence” to create a differentiated Customer Experience (“CX”) that will, in turn, retain customers, obtain positive referrals,...
by Webmaster | Jun 29, 2012 | News
New Program Focused on Helping Service Organizations Better Understand Customer Needs Saratoga Springs, NY, June 29, 2012 – Jolt Consulting Group, a provider of transformational business and technology services for customer facing organizations, today announced...
