by Ivan Moore | Mar 20, 2018 | Industry Trends, Resources, White Papers
Performance-based service contracts are results-oriented and focused on the outputs, quality, or outcomes of deliverables desired by the customer and provided by the service organization. Companies who offer performance-based service contracts are considered...
by Ivan Moore | Oct 17, 2017 | Resources, White Papers
Service Delivery and Impact to the Customer Experience It’s imperative for service firms to consistently deliver “Service Excellence” to create a differentiated Customer Experience (“CX”) that will, in turn, retain customers, obtain positive referrals,...
by Webmaster | Jun 29, 2012 | News
New Program Focused on Helping Service Organizations Better Understand Customer Needs Saratoga Springs, NY, June 29, 2012 – Jolt Consulting Group, a provider of transformational business and technology services for customer facing organizations, today announced...
