by Ivan Moore | Mar 19, 2019 | Industry Trends, Resources
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”, Richard Branson Working smarter, not harder, is a mantra to live by for any employee trying to lessen stress, accomplish tasks and improve...
by Ivan Moore | Mar 4, 2019 | Industry Trends, Resources
Self-service is defined as the use of technology tools, which empower customers to address their own needs and help themselves, without interacting with a live agent.[i] These tools are two-way communication-focused, enabling such things as website interactions with...
by Ivan Moore | Feb 26, 2019 | Industry Trends, Resources
Leveraging Omni-channel Optimization of the customer experience carries with it a plethora of opportunities and challenges for an organization. One challenge is managing omni-channel communication with customers which savvy service organizations leverage to manage...
by Ivan Moore | Jan 15, 2019 | Industry Trends, Resources
Once a product is sold and installed at a customer location, the equipment manufacturer often has limited visibility into the condition of their product at their customer’s facility. So, how does a manufacturing company provide added value for those products that are...
by Ivan Moore | Oct 30, 2018 | Industry Trends, Resources, White Papers
MEP and HVAC organizations are recognizing that providing superior customer service is fundamental to increased customer loyalty and profits. Enriching the customer experience can delivers tangible results; companies who focus on customer service make 60% higher...
