MEDICAL COMPANY INSIGHTS: UNITED IMAGING

By: Jeffrey Oskin | September 18, 2019 | Case Studies

United Imaging was looking to deploy a service management package to support their rapidly growing service arm and turned to Jolt Consulting Group to help. Learn more about what Jolt Consulting Group did for United Imaging.... Read More

Manual and Repetitive Processes Wreak Havoc on Employee Productivity, Morale…..and Your Customers

By: Ivan Moore | March 19, 2019 | Industry Trends, Resources

“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”, Richard Branson Working smarter, not harder, is a mantra to live by for any employee trying to lessen stress, accomplish tasks and improve performance. However, this same idea should apply...... Read More

Customer Self-Service: The Increasing Use of Tech Tools to Drive Customer Satisfaction

By: Ivan Moore | March 4, 2019 | Industry Trends, Resources

Self-service is defined as the use of technology tools, which empower customers to address their own needs and help themselves, without interacting with a live agent. These tools are two-way communication-focused, enabling such things as website interactions with FAQs and knowledge bases, chats with chatbots and/or live agents, verbal...... Read More

How Best-in-Class Organizations Optimize Customer Experience Channels

By: Ivan Moore | February 26, 2019 | Industry Trends, Resources

Leveraging Omni-channel Optimization of the customer experience carries with it a plethora of opportunities and challenges for an organization. One challenge is managing omni-channel communication with customers which savvy service organizations leverage to manage customer conversations to reduce friction for their customers and outpace their competition. In fact, 51...... Read More

Manufacturing Companies and Their Journey to Service Excellence

By: Ivan Moore | January 15, 2019 | Industry Trends, Resources

Once a product is sold and installed at a customer location, the equipment manufacturer often has limited visibility into the condition of their product at their customer’s facility. So, how does a manufacturing company provide added value for those products that are out of sight? That’s a challenge Capital Equipment...... Read More

MEP & HVAC Industry Factors for Evaluating Technology

By: Ivan Moore | October 30, 2018 | Industry Trends, Resources, White Papers

MEP and HVAC organizations are recognizing that providing superior customer service is fundamental to increased customer loyalty and profits. Enriching the customer experience can delivers tangible results; companies who focus on customer service make 60% higher profits than their competitors. In order to migrate up Jolt Consulting Group’s Service...... Read More

The Benefits of Performance Based Service Contracts

By: Ivan Moore | March 20, 2018 | Industry Trends, Resources, White Papers

Performance-based service contracts are results-oriented and focused on the outputs, quality, or outcomes of deliverables desired by the customer and provided by the service organization. Companies who offer performance-based service contracts are considered best-in-class service providers in Jolt Consulting Group’s Service Excellence Curve℠ and achieving this status is a...... Read More

Service Delivery and Impact to the Customer Experience

By: Ivan Moore | October 17, 2017 | Resources, White Papers

Service Delivery and Impact to the Customer Experience It’s imperative for service firms to consistently deliver “Service Excellence” to create a differentiated Customer Experience (“CX”) that will, in turn, retain customers, obtain positive referrals, attract new customers, and grow profitability. CX is a cumulative result of each and every...... Read More

Customer Retention Program Now Offered by Jolt Consulting Group

By: Ivan Moore | June 29, 2012 | News

New Program Focused on Helping Service Organizations Better Understand Customer Needs Saratoga Springs, NY, June 29, 2012 – Jolt Consulting Group, a provider of transformational business and technology services for customer facing organizations, today announced a new offering designed to help service-based organizations better understand customer requirements and drive...... Read More

customer retention Archives - Jolt Consulting Group

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