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Self-Service: Help Your Customers Help Themselves

To evolve with customers’ needs, field service companies should consider what they can do to help their customers, while also helping themselves. In an infographic, Zendesk asks: “Customers want to help themselves?” The answer is yes. Many customers prefer...
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FSUSA 15 Dream Boards – Happy World IoT Day!

Today is World IoT Day! What better way to participate in a month of IoT celebration than to share your organization’s dreams? In March, Jolt Consulting Group revealed its sponsorship of Field Service USA in Palm Springs, CA from April 20-23. The Group’s activities at...
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Jolt Consulting Group Releases Service Strategy Whitepaper

Saratoga Springs, NY (May 13, 2011) – Jolt Consulting Group, a leading provider of management and technology consulting services for the field service industry, today announced the release of a new whitepaper. The whitepaper is entitled An Introduction to...
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