self-service Archives | Jolt Consulting Group
By: Ivan Moore
| April 16, 2015 | Resources
To evolve with customers’ needs, field service companies should consider what they can do to help their customers, while also helping themselves. In an infographic, Zendesk asks: “Customers want to help themselves?” The answer is yes. Many customers prefer self-service options vs. traditional call center/technical support options. People are...... Read More
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