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Leveraging Millennials in Service

Businesses across industries are now seeing the influx of Millennial workers entering the workforce as students graduate high school and college and look for jobs. These new workers tend to be not much different from workers past, but they offer some potential...
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Design an Effective Training Program: Evaluate

Too often we hear employers lament the length of time it takes for new employees to be brought up to speed. In service today, more than ever, effective training can mean the difference between a competent, productive workforce and a skill-lacking workforce. Instead of...
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