Astea is a global provider of end-to-end service management software solutions that offer all the cornerstones of service lifecycle management, including customer management, depot repair, service management, asset management, warranty management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy.
Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.
Features of Astea service solution suite:
- Streamline and automate business processes
- Compress the contract-to-cash cycle
- Identify incremental sales opportunities and improve revenue recovery
- Collapse non-value added workflows
- Enhance resource utilization and reduce downtime
- Coordinate efforts of sales, marketing and service organizations
- Improve compliance with Service Level Agreements (SLAs), contracts and warranties
- Synchronize every customer touch point for increased customer satisfaction