Performance-based service contracts are results-oriented and focused on the outputs, quality, or outcomes of deliverables desired by the customer and provided by the service organization.
Companies who offer performance-based service contracts are considered best-in-class service providers in Jolt Consulting Group’s Service Excellence Curve℠ and achieving this status is a long-term and challenging journey that requires a series of fundamental building blocks of people, processes and tools in place to be successful.
Performance based service contracts offer a number of potential benefits to service organizations such as increased revenue opportunities, customer satisfaction and operational efficiencies.
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