Performance-based service contracts are results-oriented and focused on the outputs, quality, or outcomes of deliverables desired by the customer and provided by the service organization.

Companies who offer performance-based service contracts are considered best-in-class service providers in Jolt Consulting Group’s Service Excellence Curve℠ and achieving this status is a long-term and challenging journey that requires a series of fundamental building blocks of people, processes and tools in place to be successful.

Performance based service contracts offer a number of potential benefits to service organizations such as increased revenue opportunities, customer satisfaction and operational efficiencies.

Learn how companies are creating strong customer partnerships while reducing their labor costs by 50%.

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