Jolt Consulting Group assists service providers, technology companies, and private equity firms through 7 consulting services (which organizations can choose and customize separately). With 90+ consulting engagements, our clients partner with us because our unparalleled field service and customer support industry domain expertise that enable these organizations to grow their revenues and realize greater levels of profitability coupled with improved levels of customer satisfaction.
• Service Assessments – Jolt Consulting Group performs assessments of
service operations and performance versus best in class across industries.
The assessment is a holistic review of an organization’s strategies, processes,
IT infrastructure and change management necessary for achievement of the
future state service organization. Jolt Consulting Group evaluates an organization
versus best practices, identifies inefficiencies and recommends opportunities
Want to know more about what a service assessment is? Check out our blog.
• Business Process Re-Engineering – Jolt Consulting Group will examine
current processes at a detailed level throughout the complete customer interaction
event and touch points; sales opportunity management, estimating, quoting,
service call origination, technical/call center support, schedule, dispatch, action,
close out, invoicing and reporting. Jolt Consulting Group will develop a
comprehensive set of future “to be” business processes, requirements and
recommendations for change based upon our service industry domain expertise,
knowledge of industry best practices and to align with our client’s goals.
• Technology Selection – Technology is
essential to compete in today’s
marketplace. Jolt Consulting Group
assists companies determine whether
they would benefit from a new technology
and if so, what software solution best fits
their requirements and strategic goals.
Jolt Consulting Group leads technology
selection processes including, creation and
management of a formal RFP process, coordination of all internal
activities, hosting a vendor Q&A, preparing demonstration scripts, coordinating
vendor responses, creating a scoring mechanism for rating the vendor capabilities
and facilitating vendor demonstrations. Jolt Consulting Group also provides
license and implementation statement of work contract negotiation assistance.
• Software Implementation – Jolt Consulting Group is experienced as a full-service
systems integrator and has implemented several leading enterprise software solutions
across a broad spectrum of industries. In each of these engagements we leveraged our
service domain expertise, technical expertise, and in-depth knowledge of best practices
to assist our clients in achieving operational excellence. Jolt Consulting Group provides
project management, business analysts, technical leads, and integration resources to lead
or assist during a software implementation.
• Reporting and Analytics – A lack of visibility and insight into critical operating
information and metrics significantly hinders an organization’s ability to drive strategic
change. Jolt Consulting Group deploys a reporting environment and creates custom reports
and analytics to provide the necessary business intelligence required to improve service
operations. The reporting environment can draw and aggregate data from across multiple
data sources and provides real time, actionable information.
• Managed Services – Jolt Consulting Group provides outsourced IT services for service based
organizations to ensure their IT infrastructure is supporting the needs of the business. Our
support model can vary from the client pre-purchasing a set number of support hours to a
completely outsourced 24x7x365 managed service model whereby Jolt Consulting Group is
responsible for the entire IT operations with full application management and support, help
desk and diagnostics.
• Market Research, Positioning, and Market Strategy – Jolt Consulting Group provides
an array of market research services to support strategic decisions including identification of
the market size, dynamics, trends and growth, assessing the competitive landscape including
the value proposition and perceived and real differentiation between leading providers and
performing a detailed product/service/technology assessment versus competition.