At Jolt Consulting Group, we believe in transformation before technology. After all, what good is new technology if an organization cannot transform their business processes to maximize all the advantages a new technology enables? Service is the Great Differentiator, by which we mean a focus on service—and how service affects the customer and the business alike—will differentiate one service organization from another.
Jolt Consulting Group can help service organizations transform through 7 consulting services (which organizations can choose and customize separately):
• Service Assessments – Aimed at identifying key areas of business processes where transformation would provide improvement, our service consultants will outline different recommendations specific to your business needs and goals.
Want to know more about what a service assessment is? Check out our blog.
• Business Process Re-Engineering – If your organization wants to be more efficient, or if you worry something isn’t working as it should in your organization, bringing in an unbiased third-party could help you identify what is and isn’t working. Jolt Consulting Group consultants have experience as service managers and have held executive positions at service organizations. Their experience enables them to ask the right questions and provide the best recommendations to help your organization meet its goals.
• Technology Selection – If your organization is ready for a new technology solution, Jolt Consulting Group has the experience to help your organization identify, evaluate, and select the right solution. From RFP assistance to script writing, to vendor contract negotiation, our consultants know what a technology selection process is like, and we make it easier for you.
• Software Implementation – If your organization is ready to implement a new technology, Jolt Consulting Group consultants have experience with various field service management software platforms. We know what it takes to have a successful implementation.
• Reporting and Analytics – Maybe your organization already has a software solution in place, but you are not using the solution’s reporting and analytics functions to their fullest potential, yet. Or perhaps you need to evaluate a reporting and analytics tool to augment your service solution. Our consultants know what metrics you should look at, and how to use those metrics to transform your business.
• Managed Services – Focus on your core competency by offloading your IT operations. Jolt Consulting Group provides 24 hours a day, 7 days a week, 365 days a year monitoring, support, and problem resolution for all IT systems for organizations in the field service ecosystem.
• Market Research, Positioning, and Market Strategy – Does your organization want to understand how to stand out from the crowd? Jolt Consulting Group’s consultants provide expert market research to help you figure out how best to position yourself in your market. Want to know what your customers think? We interview customers as a third-party and provide you the results and recommendations.
Our clients partner with us because our unparalleled domain expertise in field service and customer support yields savings, cements customer relationships, and boosts service performance. We are passionate about improving customers’ experiences and our passion seeps into all we do.