Numerous business studies indicate that the world’s best performing organizations have clear insight into their own performance and use that insight to drive change within their organization. Unfortunately for a large percentage of today’s service organizations, they do not truly understand how they are performing and therefore do not have clarity on where to focus their energy. They lack a performance management framework.
A performance management framework focuses on three critical areas. The ability to capture data, the ability to accurately analyze that data, and finally the insight to ensure that whatever changes are made result in the desired outcome. Stay tuned to Jolt Consulting Group to learn more about Performance Management, including a soon to be announced service focused on performance management frameworks.
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