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Asset/Install Base Management and Preventative Maintenance: Service Cloud and Field Service Lightning vs. ServiceMax

2018-02-28 14:31:00
Technology, Field Service & Technicians, Customer Support

This is the second in our series of reviews of Salesforce Field Service Lightning and Service Cloud vs ServiceMax, the two leading service management software solutions built 100% natively on the Salesforce.com platform. We are comparing Salesforce and ServiceMax products in major functional areas. ServiceMax has strong install base......

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Call Center Management: Service Cloud and Field Service Lightning vs. ServiceMax

2018-02-16 14:29:00
Technology, Field Service & Technicians, Customer Support

This is the first in Jolt Consulting Group’s series of reviews of Salesforce Field Service Lightning and Service Cloud vs ServiceMax, the two leading service management software solutions built 100% natively on the Salesforce.com platform. We will compare Salesforce and ServiceMax products in major functional areas beginning with call center......

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Gosiger Service Transformation Story

2017-10-05 11:49:00
Technology, Other

Gosiger’s Field Service Overhaul Jolt Consulting Group client Gosiger is featured as Field Technologies Online’s October 2017 cover story where Roger O’Connor, VP of Product Support, discusses Gosiger’s service transformation journey. The article can be accessed by clicking here. ...

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The Value of a Service Consultant

2017-10-04 11:51:00
Technology, Other

A Firsthand Opinion on the Value of Consultants Some companies are apprehensive to utilize external consultants. Field Technologies Online recently interviewed Roger O’Connor, VP of product support at Gosiger, for a cover story on Gosiger’s rollout of a new field service software solution. During their interview, they discussed Gosiger’s......

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Untapped Gold: Field Service Technicians as Your Salesforce

2017-10-04 11:38:00
Field Service & Technicians

As originally published in Field Technologies Online. The definition of a salesperson is “an individual who sells goods and services to another entity.” This sounds simplistic enough, but when applying this responsibility to your field technicians, there’s much to consider. Why Field Technicians as Salespeople? One of the cornerstones......

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Field Service Management Software Basics: Benefits, Choices, and Industry Drivers

2017-07-26 11:59:00
Technology

Field Service Management Software Basics: Benefits, Choices, and Industry Drivers In the field service business, it’s critical to offer excellent customer service while operating efficiently to create customer loyalty and increase profitability. There’s a direct correlation between increased customer satisfaction and higher revenue. But how do you achieve this......

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Change Management – The People Part of IT Upgrades

2017-05-31 12:14:00
Technology, Other

People fear and resist change. No matter how much we prepare ourselves or our employees for necessary upgrades, realignments and strategy shifts that occur in the service business, innately, employees will buck the system because we, as humans, are creatures of habit. Employees are often afraid of the unknown......

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Salesforce Service Cloud & Field Service Lightning and ServiceMax Comparison

2017-04-19 14:14:00
Technology

This whitepaper focuses on the contrast between the back-office (e.g. not mobile) functionality of two field service software products, Salesforce’s Field Service Lightning (FSL) and ServiceMax, both built 100% natively on the Salesforce platform. The overview of Field Service......

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Disruption in the Field Service Software Space and Challenges to Software Selection

2017-04-19 12:08:00
Technology

Service organizations are recognizing that providing superior customer service is fundamental to increased customer loyalty and profits. As a result, service companies are increasingly investing in FSM technologies. It is critical that service companies select the right technology for their business the first time as FSM software has a direct impact and effect on their customer’s experience.

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Inventory Management; Salesforce and ServiceMax

2017-04-12 12:47:00
Technology, Field Service & Technicians, Customer Support

This is the fifth in our series of reviews of ServiceMax vs Salesforce Field Service Lightning and Service Cloud, the two leading service management software solutions built 100% natively on the Salesforce.com platform. We are comparing Salesforce and ServiceMax products in major functional areas. With the Spring ’17 release Salesforce......

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Service Contract, Warranties, & SLA Management: ServiceMax vs. Service Cloud and Field Service Lightning

2017-03-29 14:46:00
Technology, Field Service & Technicians, Customer Support

This is the fourth in our series of reviews of ServiceMax vs Salesforce Field Service Lightning and Service Cloud, the two leading service management software solutions built 100% natively on the Salesforce.com platform. We are comparing ServiceMax and Salesforce products in major functional areas. ServiceMax and Salesforce both have......

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Schedule and Dispatch Management: Service Cloud and Field Service Lightning vs. ServiceMax

2017-03-14 14:41:00
Technology, Field Service & Technicians, Customer Support

This is the third in our series of reviews of Salesforce Field Service Lightning and Service Cloud vs ServiceMax, the two leading service management software solutions built 100% natively on the Salesforce.com platform. We are comparing Salesforce and ServiceMax products in major functional areas. Salesforce and ServiceMax both have......

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Effective Subcontractor Management

2017-02-23 14:19:00
Customer Experience, Field Service & Technicians, Customer Support

Effectively managing subcontractors has become an increasing challenge for today’s service organizations. The desire to add additional service offerings requiring skills not possessed in house or providing service in geographic regions where service organizations do not have a local presence has increased the need to leverage third parties......

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MWFM Features: Customer Data & Service History

2015-10-29 13:47:00
Technology, Field Service & Technicians, Customer Support

Over the past several weeks, we’ve examined different mobile workforce management features and why field service organizations should want them. The final post of the series focuses on the collection of customer data and service history. If you missed a post, feel free to check them out at the......

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Mobile Workforce Management (MWFM) Features: Collaboration

2015-10-07 13:39:00
Technology, Field Service & Technicians

In part 4 of this blog series, we explore the collaboration features of mobile workforce management solutions. What do the features do, and why might your organization want them? If you missed any of the other posts we’ve outlined, feel free to visit them below. When we think about collaboration,......

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What is… Field Service Technology Selection?

2015-09-22 13:33:00
Technology, Field Service & Technicians

In this blog series, we will discuss what service organizations should expect when receiving different consulting services. We have discussed service assessments and business process re-engineering in previous posts. This third post reviews the technology selection process. What is Technology Selection? Seemingly self-explanatory, technology selection involves more than just......

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GPS-Enabled Software for Mobile Workforce Management

2015-09-10 13:28:00
Technology, Field Service & Technicians

Over the past two weeks, we’ve delved into mobile workforce management (MWFM) software features, what they mean, and why an organization might want them. As an extension to our post on scheduling features, we examine the research behind GPS-enabled software for mobile workforce management. Does it really improve business......

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Mobile Workforce Management (MWFM): Knowledge Management

2015-09-03 13:24:00
Technology, Field Service & Technicians

In part 2 of this blog series, we explore the knowledge management features of mobile workforce management solutions. What do the feature do, and why might your organization want them? In case you missed it, check out part one of the series about scheduling. Some service organizations may already......

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QuickBooks and ServiceMax Integration Solution White paper

2015-07-15 14:24:00
Technology

Jolt Consulting Group is proud to introduce a QuickBooks and ServiceMax integration solution… No doubt the option will make smaller field service organizations rejoice. For a more in depth look at the solution and its features, check out our white paper. The white paper includes the integration’s benefits for......

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Guest Post: The Hidden Costs of BYOD

2015-03-12 12:50:00
Other

Jolt Consulting Group would like to introduce this guest post from Rob Chamberlin at DataXoom. DataXoom is a leading provider (and the first provider!) of wholesale mobile data geared toward businesses. DataXoom offers pay-as-you-go plans and data plans that can be tailored to your business. If you haven’t already......

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Jolt Consulting Group White paper – Why Introducing Schedule Optimization is a Bad Idea – At Least Day 1

2011-06-14 14:04:00
Technology, Field Service & Technicians

In today’s field service software market, a key element of all software vendor offerings is a capability known as schedule optimization. All field service software vendors tout the benefits of optimization including reduced travel time, improved utilization, fewer needed resources in the back office and field, improved customer satisfaction......

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