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Salesforce Service Cloud & Field Service Lightning and ServiceMax Comparison

Apr 19, 2017, 2:14 PM
Technology

This whitepaper focuses on the contrast between the back-office (e.g. not mobile) functionality of two field service software products, Salesforce’s Field Service Lightning (FSL) and ServiceMax, both built 100% natively…

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Effective Subcontractor Management

Feb 23, 2017, 2:19 PM
Customer Experience, Field Service & Technicians, Customer Support

Effectively managing subcontractors has become an increasing challenge for today’s service organizations. The desire to add additional service offerings requiring skills not possessed in house or providing service in…

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QuickBooks and ServiceMax Integration Solution White paper

Jul 15, 2015, 2:24 PM
Technology

Jolt Consulting Group is proud to introduce a QuickBooks and ServiceMax integration solution… No doubt the option will make smaller field service organizations rejoice. For a more in depth look at the solution and its…

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Why Introducing Schedule Optimization is a Bad Idea – At Least Day 1

Jun 14, 2011, 2:04 PM
Technology, Field Service & Technicians

In today’s field service software market, a key element of all software vendor offerings is a capability known as schedule optimization. All field service software vendors tout the benefits of optimization including…

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Disruption in the Field Service Software Space and Challenges to Software Selection

Apr 19, 2017, 12:08 PM
Technology

Service organizations are recognizing that providing superior customer service is fundamental to increased customer loyalty and profits. As a result, service companies are increasingly investing in FSM technologies. It…

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