What are Performance Based Service Contracts?
Performance-based service contracts (“PBSC”) are results-oriented and focused on the outputs, quality, or outcomes of deliverables desired by the customer and provided by the service organization. PBSC places an integrated solution set for customers’ needs at the forefront of the service strategy.
Companies who offer performance-based service contracts are considered best-in-class service providers in Jolt Consulting Group’s Service Excellence Curve℠1 and achieving this status is a long-term and challenging journey that requires a series of fundamental building blocks of people, processes and tools in place to be successful.
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