Industry 4.0 & The Customer Experience

777.pngThe 4th Industrial Revolution is upon us and it’s a game-changer for you and your customers.  Industry 4.0 is comprised of transformative technologies that will impact all aspects of manufacturing and, in turn, the field service industry. From remote monitoring of equipment to the automatic ordering of a needed part for a repair, field service companies, their employees and, most importantly, their customers are in for an exciting, new experience.  With the digitization of factories and the interconnectivity of IoT, your customers will experience a plethora of changes and improvements that will ‘revolutionize’ how they interact with your business.  These changes are sure to challenge most service organizations.

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