MEP and HVAC Industry Considerations
MEP and HVAC organizations are recognizing that providing superior customer service is fundamental to increased customer loyalty and profits. Enriching the customer experience must be at the forefront of a service organization’s company strategy and can delivers tangible results; companies who focus on customer service make 60% higher profits than their competitors.1
As a result, service companies are increasingly investing in technologies to
elevate service delivery and the customer experience. The famed science fiction writer Sir Arthur C. Clarke once proclaimed, “Any sufficiently advanced technology is equivalent to magic.” Perhaps banking on “magic” isn’t the best strategy for mechanical, electrical, plumbing (“MEP”) or HVAC companies, but implementing technology that meets their industry specific needs just might be.
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